Time Drift
This alert is triggered when a time gap is detected between the current time (UTC) on the MTR Windows device and the time (UTC) of the Teams Rooms Pro Management service. As a result, sign in issues may occur (such as federated authentication with AD FS), updates failing to install, and scheduled meetings not appearing on devices.
Additional information on how to configure the Windows Time service can be found at: https://learn.microsoft.com/en-us/windows-server/networking/windows-time-service/windows-time-service-tools-and-settings
Default Credentials
MTR Pro management security services has detected a local Administrator account on Windows named “Admin” with a default password. We strongly recommend that you change the default password as soon as possible after you complete setup.
After resetting the default password or disabling the default account, changes may take 2–4 hours to reflect in this alert.
More investigation details: https://aka.ms/mtrp/defaultcredentials
Calendar Sync
The Teams room application is having trouble syncing calendar data. Please see information about integrating with Exchange with the new UI as it includes some new requirements: https://learn.microsoft.com/en-us/microsoftteams/rooms/mtr-home-refresh
Sign in (Teams)
The Teams room app has reported a problem with Teams sign in. Users will not be able to join or start ad hoc meetings in this room.
For more information: https://aka.ms/mtrp/signin
Offline
The Microsoft MTR monitoring services are unable to communicate with this room, which indicates that the room may not be available to use.
This alert is raised when the MTR Pro agent has been disconnected from the MTR Pro management portal for more than 1 hour and the Teams service is also reporting the device as disconnected.
More details: https://aka.ms/mtrp/monitoring
Windows OS Activation Status
This alert is triggered when Windows OS is showing a different status than licensed. This could indicate that the activation process did not end properly.
Refer to: https://learn.microsoft.com/en-us/windows-server/get-started/activation-troubleshooting-guide
USB Peripheral Power Draining
This configuration may cause USB device resets when peripherals remain idle for long periods, potentially making them unresponsive.
More info: https://aka.ms/mtrp/UsbPowerDrain
USB Selective Suspend
This power setting may cause USB peripherals to disconnect or become unresponsive.
More info: https://aka.ms/mtrp/UsbSelectiveSuspend
Room Camera
No room camera is detected. In-room participants will not be visible to remote participants.
More info: https://aka.ms/mtrp/camera
Conferencing Microphone
No viable microphone is detected. In-room participants will not be heard.
More info: https://aka.ms/mtrp/speaker-mic
Misconfigured Conferencing Speaker
The conferencing speaker is set to an unsupported device (display speakers). Audio quality will be degraded.
Conferencing Speaker
No conferencing speaker is detected. In-room participants will not hear remote participants.
Windows 10 End of Support
This device cannot be upgraded to Windows 11. Plan to replace this device before Oct 14, 2025.
HDMI Ingest
The video ingest hardware for wired content sharing is no longer detected.
More info: https://aka.ms/mtrp/hdmiingest
Console
No certified console display is detected.
More info: https://aka.ms/mtrp/display
Disk Health Issue
SMART tests show a potential disk failure. Contact your OEM provider for replacement or backup planning.
Available Spare
Indicates remaining spare capacity used for wear leveling and reliability.
Percentage Wear
Represents how close the SSD is to its maximum lifespan.
Conclusion
Monitoring Microsoft Teams Rooms Pro alerts helps prevent outages and ensures reliable meeting experiences. Address alerts proactively to maintain room availability and performance.