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Microsoft Teams Auto Attendant Not Working (2026 Fix Guide)
Microsoft Teams Auto Attendant is essential for handling inbound calls. If it stops working, calls may not route correctly, impacting business communication.
🔍 Common Causes
- Incorrect call flow configuration
- Missing resource account license
- Voice routing issues
- Dial plan misconfiguration
⚡ Step 1: Basic Checks
- Verify Auto Attendant is active
- Check assigned phone number
📞 Step 2: Check Call Flow
- Verify menu options
- Check call routing logic
🏢 Step 3: Admin-Level Troubleshooting
Check Resource Account
- Ensure account exists
- Assign correct license
Check Voice Routing
Verify PSTN connectivity.
⚠️ Common Mistakes
- No resource account
- Wrong routing setup
🔗 Internal Links
❓ FAQs
Why Auto Attendant not working?
Due to configuration or licensing issues.
How to fix Auto Attendant?
Check resource account and routing settings.
📌 Conclusion
Fixing Auto Attendant requires proper configuration and licensing.
